Overtime, POS attendants have been accused of scamming their customers but, the story seems to have changed with a recent development. Customers are now the ones scamming the POS attendants, and this is something any POS attendant should watch out for.
This is how it is usually done:
- Customers would ask POS attendants to process a common withdrawal amount e.g 10,000 naira. They would ask that the charges be added, which makes it a total of 10,200 naira.
- After the POS attendant inputs the withdrawal amount and PIN of the POS machine, the customer would be required to fill in his/her details to make the transaction complete.
- The customers pretend to be inputting their PIN but instead, they quickly navigate their ways to the homepage of the POS machine.(NOTE: this is usually done with the android POS machines I.e ones which allow screen touches).
- On getting to the homepage, they proceed to the History of transactions and search quickly for a similar amount to what they requested to withdraw initially.
- They click on the amount and then click kn “Print Receipt” and the receipt prints out immediately. After which, they get paid by the POS attendants.
Most times, the POS attendants are usually not conscious of this. They realize they’ve been scammed after going back to check their accounts and see that the money was not transferred to their POS wallets.
A cautious way of avoiding this scam is by monitoring customers and making sure they return the POS machines immediately after inputting their PINs. Customers shouldn’t be holding the POS machines until the whole transaction is successful.